Privacy Policy - Gotham-Cycles

We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.

We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, click patterns, navigation paths, time spent on pages, referral sources, and device information. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration, features accessed, and interaction patterns. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, analyzing user behavior, optimizing user experience, and identifying technical issues, which enables us to enhance site functionality, personalize content delivery, and maintain service quality. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data (“account data”), which comprehensively includes your name, email address, telephone number, billing address, shipping address, and payment information. This information is collected through registration forms, checkout processes, and account creation interfaces and may include purchase history, account preferences, and communication settings. The source of this data is direct user input during account creation and transactions. We process this information for order fulfillment, account management, customer support, and transaction processing, which enables us to provide services, process payments, and maintain customer relationships. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes your username, profile picture, biographical information, preferences, and interests. This information is collected through profile creation forms, preference settings, and user interactions and may include cycling preferences, equipment specifications, and riding history. The source of this data is your direct input and activity on our platform. We process this information for community features, personalized recommendations, user experience enhancement, and service customization, which enables us to provide tailored content, facilitate user interactions, and improve service relevance. The legal basis for this processing is our legitimate interests in operating and improving our services.

Your Rights:

Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive detailed information about the data we hold, verify the lawfulness of processing, and understand how your data is being used. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete data completed. This includes the ability to update contact information, correct billing details, and modify account preferences. To exercise this right, you can either use our account settings interface or submit a formal correction request. We will process your request within 15 days and may require current account credentials, supporting documentation, and identity verification to process your request.

Right to Erasure: You have the right to request the deletion of your personal data under specific circumstances. This includes the ability to remove account information, delete usage history, and withdraw consent for data processing. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require account password verification, written confirmation, and identity documentation to process your request.

Right to Restrict Processing: You have the right to limit how we use your personal data when you have concerns about its accuracy or our processing methods. This includes the ability to pause data processing, limit data usage, and temporarily block processing activities. To exercise this right, you can submit a restriction request through our privacy settings or contact our support team. We will respond within 15 days and may require account verification, written explanation, and identity confirmation to process your request.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data copies. To exercise this right, you can use our data export tool or submit a portability request. We will respond within 30 days and may require two-factor authentication, account ownership verification, and identity validation to process your request.Data Processing and Security Measures

We process Service Data which includes login credentials, account settings, service preferences, and usage patterns. This processing involves automated collection, analysis, and storage, enabling us to provide personalized cycling equipment recommendations and maintenance schedules. For example, in the context of bicycle retail, this includes tracking preferred bike sizes, component specifications, and service history. The legal basis for this processing is legitimate business interests and contract fulfillment, specifically to maintain user accounts and deliver customized services.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, analysis, and storage, enabling us to optimize website performance and ensure compatibility. For example, this includes adapting product displays for different devices and monitoring site performance. The legal basis for this processing is legitimate interests, specifically to maintain website functionality and security.

We process Communication Data which includes email correspondence, chat logs, support tickets, and feedback submissions. This processing involves storage, analysis, and retrieval, enabling us to provide customer support and improve our services. For example, this includes tracking repair requests and warranty claims. The legal basis for this processing is contract fulfillment and legitimate interests, specifically to maintain customer relationships and improve service quality.

We process Transaction Data which includes purchase history, payment details, shipping information, and order status. This processing involves secure storage, analysis, and verification, enabling us to process orders and maintain accurate records. For example, this includes tracking bicycle purchases, parts orders, and service appointments. The legal basis for this processing is contract fulfillment and legal obligations, specifically to complete sales transactions and maintain financial records.

We process Preference Data which includes product preferences, wishlist items, and marketing choices. This processing involves analysis, storage, and updating, enabling us to personalize user experience and communications. For example, this includes remembering preferred bicycle types and component specifications. The legal basis for this processing is consent and legitimate interests, specifically to provide personalized services and relevant communications.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR standards, and industry-specific certifications, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: 7 years after account closure to comply with business and legal requirements
Usage Data: 2 years from collection for service improvement and analysis
Transaction Records: 10 years to comply with tax and financial regulations
Communication History: 3 years from last interaction for customer support and legal purposes
Technical Logs: 1 year for security and performance optimization

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for gotham-cycles.com

Essential cookies serve fundamental functions for basic website operations and security. They process authentication tokens and session data to enable core functionality. In our cycling retail context, these cookies maintain your shopping cart contents, login status, and secure checkout processes. Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain secure sessions, and ensure proper site operations. We use them specifically for user authentication, security measures, basic site operations, session management, and technical stability.

Functional cookies enhance your experience by remembering your preferences and customizations. They process user-selected options to enable personalized features. For gotham-cycles.com, these cookies remember your bike size preferences, preferred riding styles, and product category interests. They enable language preferences, region-specific content, user interface customization, feature optimization, and personalized settings.

Analytics cookies help us understand how visitors interact with our website. They collect anonymized data about user behavior to improve site functionality. In our cycling retail environment, these cookies track which bike categories are most viewed, which accessories receive the most attention, and how users navigate through our product catalogs. They collect information about page interactions, navigation patterns, feature usage, session duration, and user preferences.

Performance cookies assess and optimize website operation through technical monitoring. They process loading times and server response data to ensure optimal site performance. For our cycling enthusiasts, these cookies ensure smooth product image loading, efficient search functionality, and seamless checkout processes by monitoring site speed, identifying technical issues, optimizing content delivery, analyzing user experience, and tracking system performance.

Cookie Management

You can control cookie preferences through your browser settings, our cookie consent tool, privacy preferences menu, and account settings. We respect your right to modify these selections at any time.

Compliance Measures

For EU residents, we ensure explicit consent mechanisms, data minimization practices, purpose limitation controls, storage limitations, and complete processing transparency in accordance with GDPR requirements.

California residents have additional rights including the right to know about personal information collected, delete personal data, opt-out of data sales, receive non-discriminatory service, and access collected information.

Regarding users under 13, we maintain strict age verification requirements, parental consent procedures, limited data collection practices, special protection measures, and comprehensive parental access rights.

Policy Updates

Our policy updates involve regular review procedures, user notifications, consent renewal when required, clear change documentation, and continuous compliance monitoring to ensure ongoing privacy protection.

Contact Information

For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for gotham-cycles.com and covers all associated services within the cycling retail industry.